Shipping Policy for La Petite Abeille
Order Processing:
- Our products are crafted with care using the finest pure beeswax and cotton wicking. Each item is custom made upon order, ensuring the highest quality.
- Please allow up to 5 business days for your order to be completed and ready for shipping.
Shipping:
- We currently offer promotional free regular 3-5 day shipping on orders of 2 or more items using the promo code "VALENTINE" until February 6th. After this promotion, standard shipping rates and times will apply.
- Due to the delicate nature of our products, we do not ship in extreme temperatures to ensure the integrity of our beeswax candles.
Damages and Claims:
- We take great care in packaging your order to prevent damage. However, should your order arrive damaged, please notify us within 72 hours to initiate a claim for replacement. We require a description and multiple photos of the damaged box and items sent to shop@thelittlebee.net, attention: Claims. Please note that we do not offer refunds for damaged items, only replacements.
Returns and Exchanges:
- Given the custom nature of our products, we are unable to accept returns or exchanges. We encourage customers to review their orders carefully before submission.
Candle Care and Use:
- To ensure the best experience with our candles, we recommend trimming and maintaining wicks at 1/4". Use a long handle gas lighter for efficient ignition, and ensure candles are placed on stable, level, heat-resistant surfaces. We also offer beeswax "Snugs" to secure candles in holders that are slightly too large.
For further details or specific inquiries, please contact us directly at shop@thelittlebee.net or call 601.738.5099.